Beyond Identity Support

How can we help you?

Search knowledge base

How to submit a new support ticket:

  1. Capture the critical details.

    1. Describe the environment (OS, browser, etc.)

    2. Version number(s) that you have (Beyond Identity Authenticator, OS, browser, etc.)

    3. Describe the actions and exact steps that you are taking (screenshots help a lot)

    4. Any steps that have been attempted so far to resolve the issue.

  2. Open a support ticket in the web portal or email

How to submit a vulnerability finding:

If you think you have identified a vulnerability with Beyond Identity, please refer to our Vulnerability Disclosure Policy

How to request a new feature or suggest an improvement to an existing feature: request in the web portal or email

Beyond Identity status page