To prevent the user from logging in, log in to the Admin Console and deactivate the user. If the intention is to ask for deletion of the tenant, ensure that users can authenticate using some other method.
Step 2: Create Delete Request
a) Open Delete Request via Customer Support Portal
Subject: Delete Request for <TENANT_ID or USER_ID>
Message: Brief description if needed
Step 3: Respond to the Confirmation Request
Beyond Identity will confirm from the named account contact person for deletion. Without a response from the named person, Beyond Identity will not proceed.
Step 4: Beyond Identity Will Confirm Delete Request Processed
Beyond Identity data team will delete the tenant/user from the platform. Once the data deletion is complete, the support team will confirm the request processed. This process will take 5 business days.